Frequently Asked questions

What is Layalie?

Layalie is an online boutique created for parents who value comfort, quality, and effortless style for their little ones. We select baby clothing that feels gentle on sensitive skin and looks timeless perfect for everyday moments, from cozy mornings at home to special outings.

Do you offer free shipping?

Yes. All orders come with free shipping, with no minimum spend and no extra conditions. Simple, transparent, and hassle-free.

How long does delivery take?

We usually prepare and dispatch orders within 1–2 business days. Delivery takes around 3–7 business days, meaning you can expect your package within 4–9 business days in total.
Once shipped, you’ll receive a tracking link so you can follow your delivery step by step.

Do you ship internationally?

At this moment, Layalie delivers within the United states only. We’re currently focused on offering the best possible experience locally. If international shipping becomes available, we’ll share the update with our community first.

What is your return policy?

Changed your mind? No problem. You can return your items within 60 days of receiving your order.
Simply email us at info@layalie.co, and we’ll guide you through the return process quickly and clearly.

How long does a refund take?

After your return has been approved, refunds are typically completed within 7 business days.
Depending on your bank, it may take a little extra time before the amount shows in your account.

Do you offer exchanges?

Yes, we do. If you’d like to exchange your item for a different size or alternative product, contact us at info@layalie.co and we’ll help you find the best solution.

Which payment methods do you accept?

We offer secure and flexible payment options, including:
Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, and Google Pay.
All payments are processed through an SSL-encrypted connection, ensuring your information stays fully protected.

Is my personal data safe?

Absolutely. Your privacy and security are extremely important to us. Layalie never stores sensitive payment information, and all checkout data is encrypted to keep your details safe.

What if my order hasn’t arrived yet?

Start by checking your tracking link (included in your shipping confirmation email).
If your order still hasn’t arrived after 7 business days, contact us via info@layalie.co. we’ll investigate immediately and help you as quickly as possible.

What if my item arrives damaged?

We’re sorry if that happens and we’ll fix it right away.
Email us at info@layalie.co with a short explanation and, if possible, a photo of the damage. We’ll arrange a replacement or refund based on your preference.

Can I change or cancel my order?

If your order hasn’t been shipped yet, we may be able to adjust or cancel it. Please email us as soon as possible after placing your order, and we’ll do our best to help.

Need more help?

Our support team is always ready to assist you. Just email info@layalie.co, and we’ll get back to you as quickly as possible.

Company details:

Company Name: JDservices
VAT number: NL004035315B08
Chambers of commerce: 85000779

Email: info@layalie.co
Phone: +31650505966

Address: Hoornbladstraat 5, 6841KD, Arnhem, Netherlands