Refund policy

We want you to love your purchase from Layalie . However, if something isn’t quite right, our return process is simple and stress-free.

You have 60 days from the delivery date to request a return. To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging. We do not charge restocking fees  what you see is what you get, including our return policy.

To start a return, please contact us at info@layalie.co and include your order number. Our team will guide you step by step through the return process. Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method to ensure your package arrives safely.

If you would like to exchange an item, please mention this in your email. we’ll be happy to help you find a suitable option.

Once we receive and inspect your return, your refund will be processed within 7 business days to your original payment method. Please note that your bank or payment provider may require a few additional days to complete the refund.

Exchanges is possible if you want. Please mention this in the email.

If the return is due to a change of mind by the customer, the customer is responsible for the return shipping costs. The exact shipping cost depends on the carrier and shipping method chosen by the customer.

If the return is the result of our error, including receiving a damaged, defective, or incorrect item, we will cover the return shipping costs and the customer will not be charged any return shipping fees.

If you have any questions, feel free to contact us at info@layalie.co. We’re here to make sure your experience with Layalie is positive from start to finish.

Contact:

Email: info@layalie.co

Monday to Friday:
9:00 AM – 5:00 PM U.S. Eastern Time Zone (EST)
Saturday to Sunday:
9:00 AM – 5:00 PM U.S. Eastern Time Zone (EST)

Average response time: within 12 business hours